7 Ways to Get Professional Development Funds
After a decade in the training business, I’ve seen a lot of people get funding for professional development and have also seen many...
3 Steps to Get to Know People Faster
Whenever we begin working with a new client in a training program, we work to involve that person’s manager in some of the initial...
Would You Do This for Your Customer?
My first job with any real leadership responsibility was when I was 20 years old. I managed a team of students and a major part of an...
How to Be Grateful Without Sounding Insincere
I’ve received many certificates of appreciation, and other similar items of recognition over the years. At one point, I had acquired so...
5 Ways to Help People Use Customer Names
We hear it everyday in our work. You’ve undoubtably heard it a million times, too. It’s one of the most common skill deficits people...
Keep Calm and Carnegie On
Every week, I take our children to music class. My son Luke’s favorite song right now is “Train is a Comin’” and we sing and dance to it...
